How a private equity-backed post-acute healthcare provider used empirical research to transform its operations and improve patient outcomes
Bedside clinicians at a growing private equity-backed healthcare provider were spending large amounts of time looking for patient information in the EMR. As a result, they were unable to gather data on patients quickly enough to make clinical decisions that would improve their care.
Clinicians were also unable to communicate digitally with fellow disciplines (i.e. doctor to nurse) to get quick updates or ask questions. The lack of communication between disciplines resulted in delays, rework, errors, and compliance risks. There were gaps across the patient journey, from pre-admission through post discharge, resulting in increased length of stay, lower conversion to inpatient than desired, and disappointing patient outcomes and satisfaction.
The healthcare provider knew they could improve patient outcomes with better clinician tools, namely a digital solution for team communication and standard, evidence-based actions. But, without the necessary in-house resources to drive alignment, research, design, build and implement an end-to-end healthcare solution with a clear ROI, they needed a partner.
Service Line:
Change Solutions
Industry:
Healthcare
Region:
North America
Goal:
Improve patient outcomes
Strategy:
Use mobile technology to transform how clinicians collaborate and provide care
Results:
Reduced patient length of stay by ~0.5 days
The company sought a partner to build the first-in-class patient-centric digital solution. They selected Manifold because of its long-standing relationship with the firm, proven innovation, expertise in healthcare and multidisciplinary team. Also, Manifold was uniquely positioned to provide end-to-end digital transformation advisory, from current state process mapping to implementation.
The multi-year engagement, which spanned multiple, diverse projects, began with a deep discovery process to uncover both patient and clinician needs. A strong partnership with the qualitative researching clinician was critical to the success of the entire engagement and something that set Manifold apart from competitors . The researcher interviewed more than 200 clinicians and patients to gather requirements and ideate. By focusing on empirical research, the right data was quickly gathered and analyzed at the onset of the project, ensuring a fast go-to-market for the app.
But the research had another key benefit. Manifold trained the client team on in-field UX research to bring the voice of the customer and personas into all digital initiatives going forward, saving time and ensuring that future tech solutions always map to customer needs.
The resulting EMR add-on application eliminates silos in patient care. It promotes interdisciplinary communication, guides clinicians with evidence-based practice, and measures outcomes for continuous improvement. The solution also syncs directly with existing systems and workflows, eliminating data black boxes and saving clinicians’ substantial time searching for information so they can spend more time with patients.
The EMR add-on app succeeded in improving patient outcomes. It drove the following key business results when rolled across the providers facility network:
- Saved clinicians multiple hours per week that could be better spent with patients
- Reduced length of patient stay
- Reduced early patient discharges
- Increased discharge to home rate
“[the program] helped us reduce the length of stay and save time for our clinicians”
- Clinical Director
In addition, 80% of target users who used the app agreed that it:
- Makes their work easier
- Improves clinicians job satisfaction
- Improves patient outcomes
- Improves patient experience
- Helps differentiate the company from its competitors
In addition, 80% of target users who used the app agreed that it:
- Makes their work easier
- Improves clinicians job satisfaction
- Will improve patient outcomes
- Will improve patient experience
- Helps differentiate the company from its competitors
Ready to learn more about how Manifold Group can help you transform your business? Reach out today to speak with an expert.
Ready to learn more about how Manifold Group can help you transform your business?
Reach out today to speak with an expert.
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