The hospital company selected Manifold to help evaluate and select an EMR vendor based on pre-existing relationships, trust, and a long track record of successful delivery.

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To start, Manifold assembled a multidisciplinary team that included consultants with both deep management consulting and healthcare provider IT experience, as well as others with frontline clinical experience. The team refined the vendor list to include three prospects and the incumbent. Manifold then developed a rigorous selection process, including creating clinical and technical scorecards against which to measure each vendor’s EMR solution. This strategy allowed the client to focus on the most critical components of an EMR.

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The four evaluation pillars were:

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• Clinical: How does vendor selection empower clinicians to deliver better patient outcomes?
• Technical: What are the long-term and short-term costs associated with implementing the vendor’s solution?
• Financial: How does the vendor’s technology solution with ScionHealth’s current infrastructure?
• Timeline: What is the vendor’s timeline for planning and roll-out of the new EMR?

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Manifold joined the hospital’s leadership in meeting with the vendors. Leveraging best practice and the hospital’s clinical informaticists, each vendor was measured against the pillars. All participants, including senior leadership, scored each vendor during meetings. The tabulated scores provided the client with all the facts needed to select their future EMR vendor.